FAQ

You can contact us with your request using any of our available contacts. Pack the clothes carefully and send them to our correspondence address. You will find the exact procedure in the section: Complaints and returns.

We normally ship goods within 3 business days. Each product shows its shipping time in the description under the “clock” icon next to the product photo.

For clothing that we supply ourselves, shipping may take longer due to increased demand for particular models.

*We source our clothing from a trusted manufacturer with limited capacity. In some cases, because of limited production capacity, we cannot fulfill all orders at once and handle the oldest orders first. Since we have no intention of increasing production at the expense of quality, we trust you will understand the delay in delivering your order. We regularly post updates about the situation on our Facebook page.

When ordering, don’t overlook the delivery time of the item, which reflects our current stock.

Most of them, yes. For newly released products, we replenish our stock continuously according to current demand. Stock is limited for clothing, because it is impossible to predict exactly the demand for particular sizes and color combinations.

We source most CDs directly from the artists, who have very busy schedules. For this reason, our stock cannot always keep up with demand and the delivery time may be longer.

For clothing that we supply ourselves, shipping may take longer due to increased demand for particular models.

*We source our clothing from a trusted manufacturer with limited capacity. In some cases, because of limited production capacity, we cannot fulfill all orders at once and handle the oldest orders first. Since we have no intention of increasing production at the expense of quality, we trust you will understand the delay in delivering your order. We regularly post updates about the situation on our Facebook page.

After you place your order, your order number will appear on the page; please keep it safe. If you would like to check the current status, contact us at shop(at)rukahore.sk with your order number. We will be happy to help.

We normally send a copy of your order by e-mail. In some cases we have had problems with delivery to public e-mail services such as “Azet.sk, Seznam.cz” “Email.cz”, which mark our e-mails as “Spam”.

However, your order is registered in our system.

We notify you about the shipment of your order by e-mail and SMS.
Our goods are also shipped through Slovenská pošta (Slovak Post). Unfortunately, we encounter cases where the mail carrier does not inform the recipient about the parcel with a notice (the “yellow slip”). In that case, your parcel is held at the post office for 18 days, during which you can collect it using the tracking number sent to you by SMS / e-mail. If in doubt, contact us! We will promptly send you the tracking number under which you can collect your parcel.

For pre-sales and new CDs, the first 100–300 copies are normally signed by the artist. Because the number of copies is limited, only the earliest orders that fall within this limit receive a signature.